Brandon: Stupid People
So, there is this lawsuit going on in Ohio where they are suing Best Buy. Now, while I admit I work for the blue box, and that this lawsuit is probably valid, to an extent, and that I do work for the big blue box, I think it mostly comes down to stupid people.
Now, I've been in sales, and I have told a tall tale or two, but I try to keep it reasonable, and I also tried to keep the customer informed of return policies, restocking fees, and limitations to warranties and such. I'd like to think that all my co-workers do the same, but, I know thats not always true.
Anyway, I work at the Geek Squad Precinct now, er, tech bench, or whatever.
The customer is usually wrong, that's my motto. Either that, or the customer is usually stupid. Here are just some common sense things that idiots need to learn.
1) Salespeople are there to SELL to you. They are not helping you out of the goodness of their heart. They have a job to sell you things, and thus you can not always believe everything that they say.
2) Return things within the return policy. It's not my fault it took you four months to open the box. These things don't just appear by magical fairy dust, they are shipped on a truck, and things can break. You have 30 days, is that so hard?
3) NO WARRANTY COVERS EVERYTHING. I don't care what you were told, you were stupid to believe it. And besides, they gave you a broschure that contains all the fine print. Get out a magnifying glass and read it. If you don't like it, don't get it. If you already bought it, then return the damn thing. We can't make you keep it.
4) Read your rebate forms. If you can't follow directions, then you don't deserve your rebate. Personally, I think they suck, but everyone uses them nowadays. Just follow the instructions, and send them in a timley manner.
5) Don't raise your voice. It will lessen your chances of me caring about your problem any further. I'm sorry that you pissed on your laptop, but no, under no circumstances will I fix it for you, service plan or not. If you yell at me I will cease to listen at some point.
6) It takes time to fix things. I'm sorry that your laptop has a bad modem, the whole motherboard has to be replaced, it will take 2 to 3 weeks. Why can't I do it faster? I have to find the exact problem, order the part, and install it, besides, you are not the only person with a busted laptop.
7) Bring your reciept. So you have a problem with your toaster, but you lost the reciept in 2 days. I don't give a fuck. So now I have to hold up the line and look it up, taking ten minutes while the line behind you keeps getting longer and longer all because you can't hold on to a simple piece of paper. I don't have to do anything without a reciept actually, but in the interest of "customer satisfaction"...
Anyways, I'm done venting for now.
Mood: Bah
So, there is this lawsuit going on in Ohio where they are suing Best Buy. Now, while I admit I work for the blue box, and that this lawsuit is probably valid, to an extent, and that I do work for the big blue box, I think it mostly comes down to stupid people.
Now, I've been in sales, and I have told a tall tale or two, but I try to keep it reasonable, and I also tried to keep the customer informed of return policies, restocking fees, and limitations to warranties and such. I'd like to think that all my co-workers do the same, but, I know thats not always true.
Anyway, I work at the Geek Squad Precinct now, er, tech bench, or whatever.
The customer is usually wrong, that's my motto. Either that, or the customer is usually stupid. Here are just some common sense things that idiots need to learn.
1) Salespeople are there to SELL to you. They are not helping you out of the goodness of their heart. They have a job to sell you things, and thus you can not always believe everything that they say.
2) Return things within the return policy. It's not my fault it took you four months to open the box. These things don't just appear by magical fairy dust, they are shipped on a truck, and things can break. You have 30 days, is that so hard?
3) NO WARRANTY COVERS EVERYTHING. I don't care what you were told, you were stupid to believe it. And besides, they gave you a broschure that contains all the fine print. Get out a magnifying glass and read it. If you don't like it, don't get it. If you already bought it, then return the damn thing. We can't make you keep it.
4) Read your rebate forms. If you can't follow directions, then you don't deserve your rebate. Personally, I think they suck, but everyone uses them nowadays. Just follow the instructions, and send them in a timley manner.
5) Don't raise your voice. It will lessen your chances of me caring about your problem any further. I'm sorry that you pissed on your laptop, but no, under no circumstances will I fix it for you, service plan or not. If you yell at me I will cease to listen at some point.
6) It takes time to fix things. I'm sorry that your laptop has a bad modem, the whole motherboard has to be replaced, it will take 2 to 3 weeks. Why can't I do it faster? I have to find the exact problem, order the part, and install it, besides, you are not the only person with a busted laptop.
7) Bring your reciept. So you have a problem with your toaster, but you lost the reciept in 2 days. I don't give a fuck. So now I have to hold up the line and look it up, taking ten minutes while the line behind you keeps getting longer and longer all because you can't hold on to a simple piece of paper. I don't have to do anything without a reciept actually, but in the interest of "customer satisfaction"...
Anyways, I'm done venting for now.
Mood: Bah
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When I was working as a shoe saleman we had a yearly "floor sale". This was merely a way for us to get rid of all the "dogs" we had purchased over the year and get our inventory down. There were many older shoes included in this sale, including a 10 or more years old pair of ladies dress shoes. We decided to mark this pair "Free" since no other price seemed to be working. That same day the shoes "sold" to woman who couldn't pass up a such a "great deal".
Two days later she returned the shoes. I repeat, SHE RETURNED FREE SHOES!
She then asked, with not a hint of sarcasm, if she could exchange them for another pair. I politely told her no.
I threw away the shoes.