David: Fun With Cable, Round 3!!!

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Remember when I first moved to my apartment, and I told the tale of setting up cable?

It's happening again.

Here's the chat transcript for attempt number 1:

Problem : Order Information
David > Order Information
Simranjit > Hello David_, Thank you for contacting Comcast Live Chat Support. My name is Simranjit. Please give me one moment to review your information.
Simranjit > How are you today?
Simranjit > David do you want to transfer your Comcast services from an old address to new or you are ordering new services for your new home?
David_ > I'd like to order new services for my new home.
Simranjit > Sure.
David_ > But I'd like to keep my old email address
Simranjit > Sure.
Simranjit > One moment please while I can transfer you to the sales department.
Simranjit > Please wait, while the problem is escalated to another analyst
KeErica > Hi, how are you today? It will take me a few moments to review your order so feel free to ask questions if you have any.
KeErica > It appears as though you have left the chat, can you please acknowledge that you are still at your computer? If I do not receive a response from you within two minutes I will be forced to close the chat to assist another customer.
David_ > I am here.
KeErica > David from your order I see that you want: Triple play Plus and yoou would like to keep your number.

Is this correct?
David_ > Yes
KeErica > Please give me a few moments while I look up your address in our billing system. I will let you know if I have any questions.
KeErica > I am unable to find your address in our billing system. Can you confirm your address for me so I can double check our system?
David_ > ||I entered my current apartment address here||
KeErica > This is not the address on your order is this still David?
KeErica > It appears as though you have left the chat, can you please acknowledge that you are still at your computer? If I do not receive a response from you within 1 minute I will be forced to close the chat to assist another customer.
David_ > Yes it is my current address.
David_ > The address I am moving to is ||I entered my house's address here||
KeErica > Unfortuantely David I am unable to locate your address in our billing system. I will not be able to process your order. You will need to contact your Local Office so that we can add your address into our database. To find a location near you, visit our Web site at https://www.comcast.com/Localization/Localize.ashx?Referer=/Customers/Contactus/Paymentcenter/LocatePaymentCenter.ashx&area=0
KeErica > Is there anything else I can assist you with today?
David_ > Apparantly not.
KeErica > Thank you for contacting Comcast and have a Comcastic evening!
KeErica > Analyst has closed chat and left the room






Tags (beta): cable, comcast, customer service